Booking Terms & Conditions

These terms and conditions are applied when you make a booking for Finnish Friend.

Required for Making a Booking

You must be at least 18 years old.

Booking Fee

There is no booking fee.

Booking Confirmation

Your booking will be confirmed after I have checked your booking information.

Changing Your Booking

You can change your booking and all of it’s information by replying to the booking messages or by contacting me on WhatsApp.

Cancellations

You are free to cancel your booking at any time from a link in your email. You can also cancel your booking by contacting me.

I can cancel your booking if I can’t provide the service that you have booked, because of unforeseen events. Possible reasons for cancellation include all force majeure and impossibility situations.

In case of cancellation by me, you will receive notifications to your email and your phone number as an SMS text message.

As there is no booking fee or any other payments in advance, there is nothing to refund in case of cancellation.

Prices

The price of the service is determined to be what is shown at this website at the moment you make the booking. The pricing at that moment is sent to you in the confirmation emails.

If you have made a booking for more people than actually take part in my service, you only need to pay according to the actual number of participants. The pricing will be for the total number of people, not the original per person price at the time of booking.

Tour Interruption

In case the tour is interrupted for any reason, the final cost of the tour will be determined as a percentage of the full price in relation to the time spent of the full tour, including the date of interruption.

For example: a four day tour is interrupted on the third day, three quarters is 75 %, which results in end cost of the tour being 75 % of the full price.

Tour interruption can affect only one participant, in which case the person whose tour is interrupted will pay by the percentage of the full tour, and others who continue to the end of a full tour will pay normal price.

If a participant can’t return to the pickup address by the organized transport because of health related issues or because of tour operators fault, the tour operator will cover the cost of cheapest alternative return trip to the pickup address or to a predetermined dropoff address.

Items You Can Borrow

My service includes items you can borrow without extra fee, the items are listed on the tour pages.

The items are available for you to borrow for the duration of my service.

In case you accidentally lose or damage an item, or an item breaks from wear, you are not liable to pay compensation.

In case you intentionally lose or damage an item I will require compensation for the whole purchase price of that item.

Applicable Law

All actions are governed by the Finnish law. Disputes will be attempted to resolve through negotiation, but if failed, they will be settled by the Helsinki District Court.